Thank you to all who organised it for us. Tom is, notwithstanding, the absolute best travel agent we have ever dealt with. Beyond professional, patient and knowledgeable, we were left with the feeling that going above and beyond is "the standard" for his customers and were blown away with his service. So well done Tom, and thanks for an outstanding holiday, we'll be in touch shortly about our next trip.
By: Colin Percival | October 22, 2014
I wouldn’t normally find the time to thank somebody that we booked a holiday through. I can only say that the holiday you organised for us was absolutely faultless. From the lounge at Heathrow, the flights and all the transfers were excellent. We were totally spoilt by both hotels. The Banyan Tree upgraded us to a suite and treated us to a bottle of bubbly. The service at the Banyan Tree was exceptional and it was perfectly located. The extras in the club lounge were a really good benefit. The Melati Beach was also special. They also treated us to a bottle of Prosecco and made up the room special for our anniversary, We thought the hotel may have been a little quiet after arriving but it really grew on us. The staff were brilliant, they couldn’t have treated us better. The food at both restaurants was of a very high quality. The All-Inclusive option worked out really well and they did include wine by the glass! Thank you for organising such a good holiday for us. Were so happy, we would like you to look at organising our next holiday in March 2015.
By: Mark Brady | October 13, 2014
Thank you again for organising my fantastic holiday! Tom Cloherty is the most friendly, efficient and fun agent I have had the pleasure to deal with. He organised my trip down to a tee and everything went perfectly smoothly with absolutely no problems whatsoever. The Bodyholiday is a dream resort too and I can't wait to go back! Some of my friends who have travelled with other agencies had a few issues but I can't speak highly enough of Tom and Western & Oriental.
By: Elizabeth Minshaw | September 23, 2014
A fantastic resort, amazing location directly on the beach - the Sea Grape suites were amazing. Great food, spa and facilities.The service from all of the staff was amazing, within a few days they would all call you by name! Can't wait to return.
By: Guy Riddell | July 15, 2014
Hotel Monaco Chicago was really nice it was clean, comfy and in a good central location. This was recommended to us by Tom. I liked the art deco style. We then went to Montana for a ranch holiday at Lonesome Spur ranch. The accommodation was good, due to being on a ranch you can imagine it will get dirty during your week there. There is no house keeping, but that was not an issue for me. The Ranch is fantastic and so are the people, it is a working ranch so you can really get stuck in. The food was home cooked and have a good standard. I would recommend this holiday to people who don't mind, dirt, being on the go outdoors and that don't need all the frills of a luxury holiday. I had a great time with guests that I met there and the staff on the ranch. We were also driven about to places which was real bonus and allowed us to see more of the area.
By: Emma W | July 14, 2014
Excellent service from start to finish, hotel's couldn't do enough to make our stay perfect, plenty of sunbeds and pool attendents that just appeared to move your umbrella, we can't thank Western & Oriental enough for all their help and support. Thank you for a lovely holiday already booked again for August.
By: Pauline Wincott | April 24, 2014
Just a brief note to say that our holiday was a great success and the organisation worked perfectly. We were particularly grateful that Western & Oriental was able to get us into the Saratoga in Havana which was a good hotel with excellent service from the staff. All other hotels were excellent and airline connections worked well. You service was also first class.
By: David Pennock | March 12, 2014
The hotel suited us completely. The information provided by Tom Cloherty was superb. He had first hand knowledge, which when making enquiries about the hotel was able to answer all of my queries and made me decide to book the hotel.
By: Elaine Smith | December 6, 2013
This was our second visit to Sandy lane so we knew it would be fantastic, which again it was. The service, food and attention to detail was everything we expected.
By: Carl Ryder | November 22, 2013
Just to say thank you for arranging a super trip. Amanpulo was sensational. We were upgraded from a two bed villa to a four bed villa. The private chef and butler service was first class as we're the restaurants when we ventured out.As an island it was truly as your colleague described it. It can hold no more than 100 guests so it feels very exclusive.
We would go back again in the drop of a hat. 4 p's - pristine, private, peaceful and professional. This allied to Filipino staff who were warm and always eager to help makes it a winner in our book.
Well done Tom.
By: Patrick Diamond | November 5, 2013