PHONE: 020 3588 6025
Having worked in travel for nearly two decades, I have seen a wide variety of destinations both on personal holidays and work trips. For me it's about picking a destination and hotel that will stay with you forever and be a trip of a lifetime.
Where I have travelled recently
In the last year, I have travelling to Malaysia & Singapore as well as Vietnam. Vietnam was an amazing trip and my highlight would have to be the cruise on Halong Bay - a must for any first time visitor! I also visited Hoi An and explored this town on foot and stayed at the Banyan Tree Lang Co which had just opened.
In Malaysia & Singapore, I enjoyed the best of nature and a bustling city. I stayed at the Tanjong Jara where I took a jungle walk in the unspoilt surroundings and shopped in the local market.
Most Memorable Experience
Two of my most memorable experiences were in Borneo where I saw orangutans in their natural habitat and also a herd of pygmy elephants crossing the river.
My Favourite Destination
Bali for me has it all - the combination of luxurious and fantastic accommodations with the friendliness of the Balinese is fantastic. The Samaya Ubud is a particularly special property with scenic views and extremely attentive service.
My Favourite Accommodation
I have a couple! The Residence Mauritius is unforgettable with its beachfront location and excellent service. I love returning to the Madinat Jumeirah Al Qasr when I visit Dubai thanks to its access to great facilities and location. In Thailand, also one of my favourite destinations, I love the Anantara Rasananda Villa Resort & Spa in Koh Phangan where the private plunge pools are a real treat. It's an easy walk into the local village too!
Destination Expertise & Hotels Visited
Ms Johnston says:
Super service from Ricky Coates.
June 8, 2015
A Buss says:
Ricky looked after us exceptionally well once again. Exceptional, we will use you again.
April 15, 2015
D Hughes says:
Excellent service throughout from booking to coming home. We felt that Danna Hotel lacked choice of dining compared with Datai where we dined most evenings.
February 25, 2015
S Fryer says:
A massive thank you to Western & Oriental for planning the perfect holiday for my partner and I. We booked our Thailand trip after two painful weeks of trying to book through other websites/travel agents. We told the agent exactly what we were looking for with our budget and the package presented to us was even better than we imagined. I would recommend Western & Oriental to friends and family and will hopefully book the next trip with them too. Thank you again - 5 stars!
January 5, 2015
C Patel says:
Needless to say I have booked another trip through Western & Oriental, again using Ricky Coates to take care of everything. He is a real asset to Western & Oriental.
November 8, 2014
M Lamond says:
Home from our holiday which was amazing. Burma just blew me away and our reps were excellent.
We don't know where we are going next but we will be in touch soon with some ideas
November 7, 2014
Eric Ho says:
Great, responsive service which met all expectations.
October 1, 2014
David Whitley says:
Just a short note to thank you for the service and organisation you provided for Katie's trip to the Far East with her friend. It seemed that everything went like clockwork and there were certainly some surprises along the way for her, especially 'happy birthday Katie 21', depicted on her bed in rose petals when she arrived at the hotel in Borneo. She certainly had a fantastic adventure and certainly I don't think it would have been as enjoyable had we tried to organise it all ourselves (I'll stick to booking flights and hotels separately to Tenerife). Your promptness in not only replying to our initial enquiries right through to the confirmation and beyond was exemplary and I will recommend you to anyone that I know who will be venturing to that part of the world in the future.
September 22, 2014
Darren Pallett says:
Another fabulous holiday at the Nikko and we are looking forward to 2015 holiday again at the Nikko. Many thanks for organising this for us!
September 19, 2014
Duncan Palmar says:
Thank you so much - lovely hotel, great beachfront location. Friendly helpful service and tour rep really helpful and informative without being pushy. Want to go back!!
September 8, 2014
Jane Robertson says:
Fab holiday, brilliant guides and driver - especially in Bangkok and Chiang Mai.Hotels were all superb. Anantara room is a little dated but still luxurious. Banyan tree and Sala Samui hotels were fabulous. Badly bitten by mosqitos at Anantara in the early evening as situated by the River Ping. Bangkok is huge and bustling and we were glad to leave after three nights although we thoroughly enjoyed ourselves there. Flights and transfers all ran like clockwork and we were picked up and dropped off on time all the way through the holiday. Sala Samui staff and hotel and setting were all brilliant. Our concerns about the trouble in Bangkok amounted to nothing and we were sad to learn how their tourism trade has suffered as a consequence.The only downside we encountered was the Half day trip of Kho Samui which was a complete and utter exploitation of trying to get us to buy the usual tat from grotty shops. The places we were taken to where like a one horse town in baking heat where we were left to trundle up and down the shops in the baking sun, the beaches we passed were filthy, the waterfall full of drunken backpackers and the visit to the Golden Budda was again a selling opportunity by the guide. Finally, who really wants to see a mummified monk with raybans and false teeth - I rest my case! So all in all apart from the trip above we give the whole holiday 100% and thank Ricky Coates once again for compiling a super holiday for us
July 15, 2014
Shirley Bithell says:
This is the first time I have used Western & Oriental and I have been very impressed by your professional approach. My holiday was everything I hoped it would be and I would certainly use you again and recommend you to friends and colleagues.
June 2, 2014
Dawn McGrotty says:
An outstanding holiday - we have told many people how good Western&Oriental were and would definitely use you again. Elephant Hills Rainforest Camp was an outstanding part of the holiday. Good price and outstanding service!
June 1, 2014
Rebecca Cooling says:
Ricky did an excellent job on our holiday and will recommend him and western Oriental to family and friends.
April 15, 2014
Huw Roberts says:
The Shangri-La Resort was of a very good/excellent standard. The Datai superseded it. It’s in a league of its own. We will definitely return. Service was exceptional. Also thanks to Ricky for all the advice and help with this holiday and the Arabia holiday in Nov 2013.
March 28, 2014
Tobias Haughey says:
Excellent resort and service. We stayed in the most basic room (Resort Pavillion), and on arrival asked to have a look at one of the Ocean Villas in case we wanted to consider an upgrade. In the event, we decided to stay with our original booking at the rooms was much larger and brighter and there is no real benefit to the Ocean Villa as the beach front is not sandy and everyone makes use of the communal pool area anyway.The resort is quite spread out, but there is a butler service which is more that happy to drive you around in golf buggies, but once you have got your bearings the walk is quite enjoyable.Activities on offer are limited and largely resort-based, it appears that guests have not enjoyed exploring the local area in the past and so these activities are not actively promoted. However, we greatly enjoyed the Krabi evening weekend market (6-9pm Fri-Sun) and a trip into Aonang to go to an alternative local restaurant. We also day-tripped to Railey Beach but would not recommend it unless people went before 10am or after 2pm as the tourist hoards were fairly unbearable.All in all, an excellence trip with smooth transfers and excellent service and food. The resort has three different restaurants under a French executive chef. Prices for food are high, but so is the quality and hygiene. The infinity pool is enormous and commands amazing views out to sea - a real pleasure!
March 24, 2014
Andy Fields says:
A note of thanks for the holiday you kindly arranged for us, had a brilliant time.
Thought you would like some feedback, of course just our personal thoughts:
Majestic Hotel – superb couldn’t fault it, never had such comfy beds and the breakfast probably the best we’ve had in any hotel.
Shangri La – Again a wonderful hotel although have to say starting to look a bit tired in places and compared to the Majestic would “just” give it 5 stars. We thought the club lounge was the saving grace, but is ready for some new furniture!
Disappointed in Kota Kinabalu, but of a dump really, but the one night in the lodge was superb, a brilliant experience, I could have done with another night there, but I would have been on my own afraid to say. Joan loved the boat trips and the wildlife but not the basic accommodation.
The people running the place were really good, in fact a big thank you to all your ground agents, all went very smoothly.
Mandarin Oriental – well what can I say – we were upgraded to a bay view room – again excellent room, staggering breakfast range, brilliant stay. 3 days was long enough in Singapore, there’s a limit to the number of malls a man can take!
Time to start saving up again, we’ll be in touch.
March 21, 2014
Graham Jones says:
Back from NYC, had such a good time. Hotel great , flights fine, walked every square foot of Manhattan. Thanks very much for all your help and organisation
February 24, 2014
Clive Pirks says:
Firstly the service I have received from start to finish has been great, thankyou Ricky and the team. The KL hotel was excellent. The Penang hotel, I chose, was not as good, a bit tired looking and noisy, so i moved to the Rasa Sarang which was far, far better. All pick ups and transfers we really good on time and the drivers were great. My only adverse comment was the day trip to Langkawi 1- the boat trip was basically 6 hours round trip, if i had appreciated that before i would not have booked it 2- the food at the restaurant was really poor and was mostly western food, change the restaurant would be my advice. Nobody in our group ate the food. Nevertheless my partner and I had a great holiday, spent Xmas with my son in KL and had a fantastic time and you at Western & Oriental provided a great service - Thankyou very very much
January 3, 2014
Graham Jones says:
A very enjoyable holiday at a top class hotel
November 28, 2013
Chirag Patel says:
Great service as ever from W&O! We had a lovely time - transfers were on time as always and the on-island rep was very helpful and attentive. This was not the 1st time we have used W&O and certainly will not be the last!
November 22, 2013
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