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Terms & Conditions

Please read these Terms & Conditions carefully. They contain important information about your holiday contract.

1. CONTRACT
Your contract is with Western & Oriental Travel Limited trading as W&O Travel of Layden House, 76-86 Turnmill Street, London EC1M 5LG, referred to as “we” or “us” in this contract. A binding contract is only entered into when we issue a confirmation invoice.  By contacting us, and/or your travel agent, to make a booking you accept that you have the authority to bind all members of your party to these terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors. Your booking is also subject to the conditions of carriage of your chosen airline.

2. YOUR FINANCIAL PROTECTION
When you buy a holiday package from us, The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and ensure that your money is refunded or that you are repatriated in the unlikely event of our insolvency (for all UK citizens, except residents of the Channel Islands and the Isle of Man). 

ATOL
We are holders of Civil Aviation Authority ATOL licence 10417, which will protect any holiday package including a flight, except for residents of the Channel Islands and the Isle of Man, as described in the paragraph above. If the holiday you buy from us is an ATOL-protected air holiday package you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 10417.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

3. PAYMENT FOR YOUR HOLIDAY
A deposit of £175 per person or 10% of the total holiday price (whichever is greater) is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 8 weeks prior to departure and 10 weeks prior to departure for Ranch Holidays. If the booking is made less than 8 weeks before departure, the full amount is due on booking. If any balance remains unpaid, travel documentation will not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf.

Payment must be in the currency of the invoice and you are responsible for bank charges. If you choose to pay the balance of your holiday by credit card a 1.98% levy will be charged. If you choose to pay the balance of your holiday by AMEX a 2.5% levy will be charged. No charge is levied for payment by debit card. In some cases quotations will be based on instant purchase, limited availability non refundable airfares and full payment of the total holiday cost must be made at the time of booking. Full details will be given at the time of enquiry.

4. INFORMATION
Whilst we make every effort to ensure that the information in our brochure is as accurate as possible, it is published many months before your holiday takes place. We reserve the right to make changes to the brochure and any information it contains. You will be informed of any material changes before booking. Western & Oriental Travel are only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information (from tourist boards and hotels for example) contained in any other brochures or websites.

5. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT
We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £50 administration fee per person plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than eight weeks prior to departure as a cancellation and apply the cancellation charges set out below.

(B) CANCELLATION
All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:
Number of days prior to departure Cancellation charge as percentage when cancellation notice received of total holiday price

Up to 56 days Forfeit deposit
55-43 Days 50%
42-31 Days 75%
30 Days or less 100%

The penalties are in addition to the non-refundable elements of the booking which have been contracted on your behalf and notified to you.  If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.  Agents or third party organisations acting on our behalf are unable to amend or change the contract or terms and conditions within it.

6. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS
It is occasionally necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure         Compensation per person
43                                             Nil
42-29                                       £40
28-15                                       £50
14-0                                         £70  

(B) CHANGES DURING THE HOLIDAY
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US
Whilst we hope we will never have to cancel your holiday this does very occasionally happen and we reserve the right to do so.  Should it be necessary to cancel your holiday we will endeavour to offer alternative travel arrangements of equivalent or similar standards, together with a price refund if appropriate. Alternatively we will provide a full and prompt refund.

(D) FORCE MAJEURE
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS
Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

7. PRICES
All prices advertised or quoted are per person based on sharing a twin/double room and are in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, government approved taxes (including VAT), both in the UK and overseas, fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel your holiday and receive a full refund (except insurance premiums). We will absorb, and you will not be charged, for any increase equivalent to up to 2% of the original price of your holiday (excluding insurance premiums and amendment fees). No surcharges will be made within 30 days of departure. Prices in this brochure were calculated on the exchange rate of £1 = US$1.65

8. OUR RESPONSIBILITIES TO YOU
We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please
remember that the appropriate standards will be those prevalent in your destination which may not be the same as developed international standards.   (a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you.

This compensation will be limited (except in the case of death or injury) to no more than twice the holiday price of the person affected.

(b) Should failure in your holiday arrangements relating to you or any member of your party being killed, injured or becoming ill during or as a result of, carriage by aircraft, ship, train or coach as part of the holiday arrangements organised by us our liability to pay compensation is limited in accordance with the liability of the carrier/service under any international convention which governs such services.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or
unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.  

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

9. COMPLAINTS
If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be notified to us in writing within 30 days of your return.

10. PASSPORTS, VISAS AND OTHER ESSENTIAL DOCUMENTATION
It is your responsibility to ensure that all necessary passports are machine readable. You should also ensure that all necessary visas, international driving licences, vaccinations and other health documents are in order. All passports must have a validity of at least six months from your scheduled return date to the UK. You will generally need clear/clean pages for visas, as required, to be inserted. You must read all documentation that is supplied to you and ensure that all information contained within is correct. Failure to do so may incur amendment charges which are your responsibility.  Some countries and airlines now require additional passenger information (API). We will inform you which countries require this information. This information is compulsory and is required by authorities. It is essential that all clients provide the API prior to travelling. Failure to provide this information may result in you being denied boarding for your flight. No refund will be permitted and any additional costs will be borne by the named clients.

11. TRAVEL INSURANCE
Your holiday package with us does NOT include travel insurance and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before your holiday departs. Such insurance should ideally be valid from the date of booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems. You should ensure you are covered for all activities you are planning on your trip. If you do not already have a travel insurance policy, you can visit our website to purchase excellent value single-trip and annual policies provided by Travel & General Insurance Company plc. For any assistance with insurance please call the insurers helpline directly on 0845 345 3456.

12. MEALS
All pre-booked meals will be on a table d’hôte basis. Supplements can apply for à la carte items or restaurants.

13. SPECIAL REQUESTS
Whilst we will endeavour to comply with any special requests such as airline seating, diets and room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.  

14. EXCURSIONS AND ACTIVITIES
We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

15. JURISDICTION
This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

16. DATA PROTECTION POLICY
In order for us to process your booking we need to store and record your information, including data as supplied. This may include transfer of such information outside of the European Economic Area to parties involved in the arrangements of your holiday. Equally we use such information for updating our mailing lists and from time to time you may receive travel related information from us or from another company from within Western and Oriental Travel Ltd. Should you not wish to receive such literature you must advise us in writing.

17. UK FOREIGN OFFICE ADVICE ON OVERSEAS TRAVEL
It is now assumed that British citizens are at risk of terrorism, be it in the UK or when travelling overseas. History has shown us these attacks can either be spontaneous or premeditated. For your guidance we suggest you visit the website of the Foreign Office on: ww.fco.gov.uk or tel: 020 7821 4090. The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.

18. ADDITIONAL INFORMATION
In addition to these general booking conditions, specific relevant destination information maybe contained within the individual brochures and website.

Registered in England Number: 7558669

Layden House, 76-86 Turnmill Street, London EC1M 5LG
© Western & Oriental Travel Limited
All rights reserved.

Western & Oriental

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So many reasons to choose Western & Oriental...

Combining Expertise with Passion

  • Well-travelled team with first-hand knowledge of over 65 diverse destinations
  • The same travel specialist will handle your trip from start to finish
  • Dedicated to our customers’ needs to guarantee complete satisfaction

Offering you a personal service

  • Specialists in tailor-made luxury holidays with more than 30 years experience
  • We take the time to really understand what you need
  • Our travel specialists will be on hand to advise, inspire and guide you through every step

Security and Confidence

  • All of our holidays are financially protected through ATOL bonding for your protection
  • 24/7 UK emergency number for complete peace of mind
  • ABTA members, ensuring our customers can benefit from ABTA's assistance & Code of Conduct
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Book with confidence
Your holiday is in safe hands
When you book your holiday with Western & Oriental, You can rest assured that you will be protected by ATOL to guarantee your financial protection.
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